Nissan Dealership Positions | Information on Group 1 Jobs
Group 1 Nissan
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Nissan Dealership Positions at Group 1 Nissan

Our Nissan showrooms consistently achieve some of the top vehicle sales figures in South Africa through their dedication not only to the Nissan brand, but also to the customers themselves. Find out more about working for a Nissan Group 1 Dealership today.

View our Nissan Dealership Example Jobs

Please note: No positions available at present.

Please view the job specifications for the main positions we fill at the dealership. Please click on the position you are most interested in to view the specifications.

1. Fleet Sales Manager

Main job functions: To ensure the efficient and profitable operation of the Department. To operate within budget and to meet sales objectives. To administer Company policy and ensure a high level of customer satisfaction and profitability. To maximise departmental profitability through the sales of vehicles, finance schemes and associated products.

Responsible for: Direct manager to Fleet Sales Coordinator, Secretary/Typist, and General Clerk.

Reporting to: Dealer Principal and Sales Manager.

KPAs: Improved profitability, new accounts – to ensure that new business is continually sought and prospecting procedures are always maintained – cost control and liaison with suppliers.

2. Finance and Insurance Business Manager

Main job functions: To professionally handle the financial aspect of a customer needs when buying a new or used vehicle. This can only be done by a suitably qualified and appointed representative who is employed by, or contracted to a registered Financial Service Provider (FSP).

KPAs: Effectively process finance applications and maximize profitability for the dealer in placing the business at the most favorable return, Identifying customer need through an effective needs analysis, apply selling skills in selling the best options to the customer from the approved bouquet of products available, Look for opportunities from all division of the dealership to maximize selling and profit opportunities (Workshop), Have a passion for customer and ensure the manufacturer/supplier customer service index(CSI) is always protected and enhanced, Manage departmental costs effectively and ensure budgets are exceeded, Set realistic targets and strive to achieve them through regular monitoring and feedback, Effectively communicate with internal and external customers to avoid duplication of effort and costly mistakes, Build effective relationships with products suppliers and ensure that the offerings in terms of products are the most effective and profitable, Build and continually enhance relationships with internal staff to maximize effectiveness of operations, Participate enthusiastically and effectively in performance meetings, Perform administration functions effectively and ensure company policy is always adhered to, Ensure FAIS Code of Conduct is always applied, Ensure adherence to FICA policy by reporting cash threshold and suspicious transactions.

3. Workshop Manager

Main job functions: Must ensure that the department achieves objectives, and that technicians are aware of procedures for using new products and equipment. Maintain good relationships with customers. Ensure maintenance of tools, equipment in the Service Area. Facilitate the training and development of technicians in the department, by providing feedback and coaching to support improvements in their job performance. Conduct annual Performance Appraisal for Workshop Personnel. Provide advice and technical assistance to technicians. Review customers service orders and inspect the quality of a technician repairs before the release of vehicles. Review work orders to ensure that all actions have been documented according to Service Workshop policies and procedures. Plan and adjust the workloads of technicians to match their skills and abilities. Maintain communication with the Sales Department for improved Workshop operations. Determine the work prioritization and task allocation for all workshop tasks. Be responsible for the health and safety and welfare of staff and customers in the workshop. Be responsible for the security and efficient running of the workshop and to consider improvements and efficiencies wherever possible. Organize appointments, collections, transportation and support for the workshop where required. Allocate work and support to the workshop staff in the most efficient and effective way. Demonstrate good communication skills with colleagues and customers. Supervise and monitor staff in workshop. Manage unplanned work resulting from breakdown and emergencies, making sure they are dealt with in efficient manner. (24 hour callout). Manage the vehicle cleaning program to meet the operational requirements. Deliver excellent customer service & ensure industry CSI targets are met on a monthly basis. Open & close the workshop. Make sure all job cards are fully completed and signed off by him/ her. Check that all customers are being sent sms’s while their vehicle is in the workshop.

4. Assistant to Finance and Insurance Business Manager

Main job functions: To professionally handle the financial aspect of a customer needs when buying a new or used vehicle. This can only be done by suitably qualified and appointed representative who is employed by, or contracted to a registered Financial Service Provider (FSP).

Responsible for: Taking over the financial aspect of the transaction from the sales executive, Obtaining finance approval for the client, Signing up customers on behalf of the banks, Ensuring deals are paid out timeously.

KPAs: Effectively process finance applications and maximize profitability for the dealer in placing the business at the most favorable return, Have a passion for customer and ensure the manufacturer/supplier customer service index(CSI) is always protected and enhanced, Set realistic targets and strive to achieve them through regular monitoring and feedback, Effectively communicate with internal and external customers to avoid duplication of effort and costly mistakes, Build effective relationships with product suppliers and ensure that the offerings in terms of products are the most effective and profitable, Build and continually enhance relationships with internal staff to maximize effectiveness of operations, Perform administration functions effectively and ensure company policy is always adhered to, Ensure FAIS Code of Conduct is always applied, Ensure adherence to FICA policy by reporting cash threshold and suspicious transactions.

5. Customer Care Manager

Main job functions: To ensure the efficient and profitable operation of the department by establishing and agreeing with dealership management, and meeting objectives that cover the Service Department’s operating policies and standards to achieve both high levels of customer satisfaction and retention, and profitability. To control resources at a level commensurate with profit requirements and enhanced customer relations. To maximise departmental profitability through the sale of labour and associated products to franchise and non-franchise customers.

Responsible for: Service Supervisory Staff including Service Receptionists, technicians other staff, including Drivers and Cleaners.

Reporting to: After Sales Manager or General Manager.

KPAs: Customer Service and Satisfaction: To insure CSI is at benchmark. Cost Control: To ensure all Service Department invoices are submitted to customers on collection of vehicles. Administration: Ensure all clerical functions within the Service Department are carried out in accordance with policies (warranty claims, customer follow-up, workshop loading, estimating, invoicing, daily operating controls). Establish adequate safety and security procedures to protect property and company personnel. Administer warranty policy in the best interests of dealership, manufacturer and customer. Ensure adequate maintenance of the Service Department. Communications: Maintain effective liaison with all other departmental managers. Advise General Manager. Implement new vehicle preparation and used vehicle reconditioning according to company policy. Finance: Monitor workshop productive performance daily, by total and individual technician/mechanic.

6. Fitter

Main job functions: Fault finding and systems diagnostic service on motor vehicles to aid the mechanic’s speed of work. May involve participation in promotional campaigns.

Responsible for: Advice and support to mechanics on technical matters and providing advice generally.

Reporting to: Manager and service advisors.

KPAs: Improved profitability, customer service, cost control.

7. Receptionist/Admin

Main job functions: Managing of incoming and outgoing calls, Answering all incoming call within 3 rings, Dealing with internal and external customer, Take messages for staff that are unable to take calls, Promote the image of the company at all times, Frontline reception – client liaison, Promoting the image of the company, Receiving of cash, cheque and all speed-point payment, posting of cash account on a daily basis, Helping admin with settlement, Requesting of natis at bank, Do status changing by CPA, Assisting sales with licence & reg, In charge of fuel account, Buying of stationary, cleaning products, groceries, Send registers, contract, leave application, people that resigns.

Additional job functions – Used car admin: Assisting Used car manager with customer, Dealing with internal & external client, See that company get orders that were made out by stock controller, See that the manager get files if there are any complaints; Take documents to client (driving after work), See that used cars clients are always happy.

8. After Sales Administrator

Main job functions: Controlling petty cash. Workshop and parts banking. Monitoring workshop and parts cash outstanding. Keep an attendance register, and leave register etc. Assisting with general workshop filing. Complete daily technician hour register.

Responsible for: All reasonable requests from Manager.

Reporting to: Aftersales Manager & Financial Manager.

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